Registration [TOP]

Why do I need to register?

You need to register so that we can track your points, allowing you to redeem them for great rewards. By registering, we're able to show you all of your account information including your point and redemption history. We can also ship rewards to you based on the profile information you provided.

How do I create a Disney Movie Rewards Account?

1. First, go to www.DisneyMovieRewards.com and click on the "Join Now" button.
2. If you are already a registered Disney guest, you may use your existing user name and password. Just go to the Login section and submit your existing information.
3. If you don't already have a user name and password from another Disney account, follow the instructions to fill out the registration form and create an Account. To create an Account, you must have a unique valid email address. Limit one (1) Account per person. The person who is the authorized email account holder of the email address indicated when registering must provide date of birth information when registering for an Account and will be deemed the participant.

Who may join the Disney Movie Rewards Program?

The Program is open to legal residents of the 50 United States (and the District of Columbia) and Canada (excluding Quebec) who are 13 years and older at the time of enrollment. Some items for redemption are available only to those 18 or 21 years and older. Employees, directors and officers of Buena Vista Home Entertainment, Inc., Disney Enterprises, Inc., ePrize, LLC, their respective parent companies, affiliates, subsidiaries and agents, and any agencies or other companies involved in the development or execution of the Program or production or distribution of Program materials, as well as their immediate families (parents, siblings, children and spouse) and persons living in the same household (whether related or not) are not eligible to enter the Program to collect and redeem points or win a prize. The Program is subject to all applicable federal and state laws and regulations. Void where prohibited by law.

Participation in the Program constitutes the participant's full and unconditional agreement to the Terms and Conditions.

My Account [TOP]

How do I update my account information?

After you login, click on My Account and then Update Profile to change your account information.

I have a new email address. Can I still login?

You can still login, but you must use the email address that you registered with originally. Once you are logged in, you can access "My Account" and then "Update Profile" to update your other account information, but email address will remain as the one you first set the account up with.

What if I don't remember my password?

If you don't remember your password, click here and follow the directions so that we can send you a reminder email with your password.

Points [TOP]

How do I earn Disney Movie Rewards points?

Getting started is easy. Just collect the codes on eligible US Disney DVDs and select Disney Blu-ray Disc® releases. You may also earn points during the Collection Period by answering occasional, specially identified surveys and/or trivia questions at DisneyMovieRewards.com. We'll let you know if other methods of collecting points become available, so check the website for updates. Once you've collected enough points for your desired reward, you can redeem them at DisneyMovieRewards.com.

Will all Disney DVDs and Blu-ray Discs® have a Disney Movie Rewards code?

Only select Disney DVDs and Blu-ray Discs® will contain a code that can be redeemed for Disney Movie Rewards. Please view the Eligible Titles Page at DisneyMovieRewards.com to see which titles are eligible.

Where will I find the Disney Movie Rewards code?

The eligible Disney DVDs and Blu-ray Discs® will include a special Disney Movie Rewards insert with a unique code printed on it. The code is 12 characters long, with both numbers and letters.

Can I combine points with other members' accounts?

No, you may not combine points with other members' accounts or transfer them from one member's account to another member's account.

Can I sell codes to or buy codes from other people?

No. You may not transfer, sell, or otherwise dispose of codes in any way that violates or attempts to subvert the Disney Movie Rewards Terms and Conditions. Any attempt to combine or transfer codes or points will result in your disqualification from the Program and you will lose all the points in your Account. As the Sponsor, we reserve the right to take any other or additional action that is appropriate in the event that we believe (in our sole discretion) that a member or members have violated this provision.

I tried to enter my code but it came back as invalid. What can I do?

Please verify that you have entered the code correctly. Note that the letters in the code are all uppercase. If you are still having problems, let us know by using the Contact Us form.

What if the Disney DVD or Blu-ray Disc® I purchased is on the Eligible Titles Page but is missing the Disney Movie Rewards code?

Please let us know immediately by using the Contact Us form.

How do I know how many Disney Movie Rewards points I have?

Once you are logged in to DisneyMovieRewards.com, you can find your point balance near the upper right corner of the webpage or on your My Account home page.

How do I redeem my Disney Movie Rewards points?

First, log on to DisneyMovieRewards.com. Browse through the great rewards and make your selection. Then follow the simple checkout process to redeem your reward. You'll be asked to confirm your delivery address to make sure your reward gets shipped to the right place.

My point balance seems wrong. What should I do?

Sometimes your computer's cache (sort of like short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in. If your total seems incorrect, try logging off, close all browser windows, open a new browser window, and log back in. If that doesn't work, let us know by using our Contact Us form.

Will my points expire?

You can collect Disney Movie Rewards points through July 31, 2011 and redeem them through August 31, 2011. For more information, please see the Terms & Conditions.

What rewards can I redeem with my Disney Movie Rewards points?

You can choose from several rewards in a range of categories. Click View Rewards to browse the latest assortment.

Points for Disney CDs [TOP]

Will all Disney CDs have a Disney Movie Rewards Music Code?

Beginning July 7, 2009, select Disney CDs will be eligible for Disney Movie Rewards points. For a list of eligible CD titles, please view the Eligible Titles Page at DisneyMovieRewards.com.

How do I earn Disney Movie Rewards points for Disney CDs?

When you have purchased an eligible Disney CD, go to DisneyMovieRewards.com/Music. Select your CD from the choices on the screen and insert the CD into your computer. Once your computer recognizes it as eligible, you will be given a Music Code. Be sure to click the "Copy Code" button or write it down. If you are already logged in to DisneyMovieRewards.com, click the "Enter Code" button, then paste or input the Music Code where indicated. If you are not logged in or not yet a Disney Movie Rewards member, log in or join the program then follow the same steps as above.

What if I need technical assistance with my Music Code?

If you need technical assistance with your eligible Disney CD, please visit DisneyMovieRewards.com/Music. Click on the "Help and Info" box located on the "How it Works" page. Or, you may click here for assistance.

What if I forgot to copy my code?

Simply validate your CD again.

Why do I have to give unrestricted access to my computer?

This widget is run on behalf of Disney Movie Rewards to allow access to your Music Codes.

Push Entertainment Limited operates the widget and lets you validate the purchase of your CD, download or other physical product. To run the widget you need to accept the Push Entertainment Limited software certificate, this allows us to check your purchase. When we check your purchase we are not reading all of your private data, we are simply looking for a match to the purchase that you say you have. We leave nothing on your machine apart from a standard cookie. Terms and conditions and privacy policy for Push Entertainment Limited can be found at http://info.pushentertainment.com.

Rewards [TOP]

How do I find the rewards I want?

We make it easy for you to find the rewards you want. Click View Rewards to browse through rewards by different point value ranges.

Why has the point value changed for some rewards?

As described in our Terms & Conditions., we may occasionally reduce the number of points needed to acquire certain rewards. These changes will be based on the number of codes in market, the point values of the codes available, and opportunities to bring you new rewards. If you previously redeemed a reward which is later offered for fewer points, please note that we cannot credit the difference to you.

Why does it say "Limited Quantity" for some reward items?

This is an indication that inventory on this item is limited. If this is an item you really want and you have the points, you should consider redeeming your points for it sooner rather than later, as our inventory may run out.

Can I redeem rewards and have them sent to someone else?

The mailing address that is entered with your account is used to mail rewards. However, you can update that address at any time by going to My Account and then selecting the Update Profile option. All rewards can be delivered only to U.S. and Canada street addresses. Sorry, we cannot ship to PO Boxes.

How do I know the status of my rewards?

After you redeem points for a reward, you will receive an email confirmation. If you redeemed a physical reward, you will also receive an email confirming once it's been shipped. If it's a digital reward, you'll receive an email to the email address we have on record with instructions on how to redeem your actual reward.

Is there a limit to the number of rewards I can redeem in a day?

No. If you have enough points to redeem the rewards, there is no limit by day. However, certain rewards have a redemption quantity limit per member.

Is there a limit to the number of times I can redeem a particular reward?

Some of our rewards are produced in limited quantities, exclusive to the Disney Movie Rewards Program, and/or are hard to find. To ensure that each member has the chance to redeem some of the more popular and limited-quantity rewards, we need to limit multiple redemptions of the same reward by a member. The limit is noted within the reward detail information. Go to View Rewards and then select the reward that you would like to get further information on and the limit will be indicated.

Getting Rewards [TOP]

How are items shipped?

Generally, rewards will be sent via the US Postal Service. However, some items may be shipped via UPS. Rewards can be delivered to street addresses only; sorry, but we cannot ship to PO Boxes.

When can I expect to receive my reward?

Physical rewards will be shipped within 6-8 weeks from redemption and digital rewards should arrive in your email inbox within 72 hours of redemption. Click here to contact us if you have still not received your reward.

Technical Questions [TOP]

What web browser do I need to use this site?

The site will perform best with Internet Explorer 6 & above, Netscape 7 & above, FireFox and Mozilla based browsers and Safari (for Mac users).

What version of Flash do I need to use this site?

All Flash content will work with Flash Player 7 and above.

Is the Disney Movie Rewards site safe and secure?

At The Walt Disney Company, the security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

Your Privacy [TOP]

How will you use my personal information?

To learn how the personal information collected in connection with the Program may be used, please read The Walt Disney Internet Group Privacy Policy and the Buena Vista Home Entertainment Privacy Policy (click here). While most redeemed reward items will be shipped to you by Buena Vista Home Entertainment, some may be shipped directly by the manufacturer or its agent. In that case, only your shipping information will be supplied to the manufacturer or agent for fulfillment.

Refer-A-Friend* [TOP]

How does the Refer-A-Friend program work?

Click Refer-A-Friend and follow the directions to send an email to your friend to let them know about Disney Movie Rewards. For the first ten (10) friends you refer who subsequently enroll in the Program, you will be given twenty (20) bonus points. You may collect a maximum of two hundred (200) bonus points during the Collection Period through the Refer-A-Friend program.

What if a friend is already enrolled in Disney Movie Rewards?

Unfortunately, you won't be eligible to receive bonus points if your friend is already participating in the Program.

What if someone else already referred my friend to Disney Movie Rewards?

The first person who refers someone is the only one who can receive the bonus points. That's why it's a good idea to refer as many friends as you can, as soon as you can!

*The Refer-A-Friend program is not available in Canada. Please check back at a later date

Points For Movie Tickets [TOP]

Do all Disney movies in theatres qualify for Disney Movie Rewards?

Please visit our Eligible Titles page for the theatrical releases that qualify for Disney Movie Rewards.

Why do I have to mail in my ticket stubs?

Your ticket stub serves as a receipt for your movie theatre experience. This allows us to verify that you qualify to receive Disney Movie Rewards points.

How long after I mail my redemption form and ticket stubs will I have points credited to my account?

Please allow 2-3 weeks for standard mail delivery and processing. A confirmation email will be sent once your submission has been processed. If your email indicates that your submission has been accepted, your points will be credited immediately. If your submission is rejected, please follow the instructions in your rejection email or contact Disney Movie Rewards customer service at 866-246-8646.

Why would my submission be rejected?

Your submission will be rejected if your redemption form and/or ticket stubs were not included in your envelope. It may also be rejected if the ticket stubs are from a non-eligible movie.

If I see a movie in the theatre and also buy the DVD for the same movie later on, will I get points for both?

Yes! You will be credited points for both. DVDs and Theatrical Releases both qualify separately as part of the program.

If I see the same movie in the theatre more than once, can I earn points for each visit?

Yes! Please be sure to save all ticket stubs and mail them in to claim your points. Up to 4 tickets per account are eligible per title.

Do points for attending a movie in the theatre go to the same account as my DVD purchases?

Yes. All applicable points will be credited to the same account you created when you became a Disney Movie Rewards member.

What if I see a Disney movie at the theatre that is not listed in the Movie Title field?

Only select Disney movies are eligible for Disney Movie Rewards. Please visit our Eligible Titles page for the theatrical releases that qualify for Disney Movie Rewards points.

What if I lost or never received my ticket stub at the theatre?

We require actual movie ticket stubs as receipt that you attended the Disney movie and cannot reward points unless these are included with your submission.

How do I turn off the pop-up blocker?

1. Locate "Tools" on the tool bar of your web browser
2. Select "Pop-Up Blocker" from available selections
3. Depending on your browser, you may see the following options:
   • Turn Off Pop-up Blockers
   • Temporarily Allow Pop-ups
   • Allow Pop-ups from this site
4. Select the appropriate option for your system. Once your Pop-up Blocker is turned off, a separate window will appear displaying the online form.

If you were not able to print the online submission form or need to re-print it:

1. Click the "My Account" button in the Navigation bar
2. On the "My Account" page, scroll to the bottom of the page to see your pending movie ticket submissions
3. Click the re-print button for the submission in question - a new window will open with the printable form
4. Print this form (it will have the address to which you should mail it)

Points For Titles Missing Codes [TOP]

Do all Disney movies purchased qualify for Disney Movie Rewards points?

Please visit our Eligible Titles page for the listing of releases that qualify for Disney Movie Rewards points.

Why do I have to mail in my original receipt and proof of purchase?

Your receipt and proof of purchase serve as a confirmation that the eligible movie was purchased by you during the eligibility period. This allows us to verify that you qualify to receive Disney Movie Rewards points.

How long after I mail my credit form, receipt and proof of purchase will I have points credited to my account?

Please allow 2-3 weeks for standard mail delivery and processing. A confirmation email will be sent once your submission has been processed. If your email indicates that your submission has been accepted, your points will be credited immediately. If your submission is rejected, please follow the instructions in your rejection email or contact Disney Movie Rewards customer service at 866-246-8646.

Why would my submission be rejected?

Your submission may be rejected for any of the following reasons: (1) your form and/or receipt were not included in your envelope, (2) the receipt are from a non-eligible title or (3) you already received Disney Movie Rewards points for that specific title.

If I enter a code from my DVD insert and then submit the same movie on the Missing Codes page (or vise-versa), will I get points for both?

No. Points are credited only once per eligible movie. Your second submission will be rejected.

If I lost my DVD insert with the Magic Code, can I still receive Disney Movie Rewards points for that title?

Yes you can! Follow the Missing Codes submission process to receive credit for any Eligible Movies.

Do points for missing codes go to the same account as my DVD purchases entered with a code?

Yes. All applicable points will be credited to the same account you created when you became a Disney Movie Rewards member.

What if I purchased an eligible Disney movie but I no longer have the receipt and/or proof-of-purchase?

Only select Disney movies purchased on or after their Disney Movie Rewards eligibility date qualify for points. Please visit our Eligible Titles page to confirm eligibility dates by title.

How do I turn off the pop-up blocker?

1. Locate "Tools" on the tool bar of your web browser
2. Select "Pop-Up Blocker" from available selections
3. Depending on your browser, you may see the following options:
• Turn Off Pop-up Blockers
• Temporarily Allow Pop-ups
• Allow Pop-ups from this site
4. Select the appropriate option for your system. Once your Pop-up Blocker is turned off, a separate window will appear displaying the online credit form.

If you were not able to print the online credit form or need to re-print it:

1. Click the "My Account" button in the Navigation bar
2. On the "My Account" page, scroll to the bottom of the page to see your pending movie ticket credits
3. Click the re-print button for the submission in question - a new window will open with the printable form
4. Print this form (it will have the address to which you should mail it)

Is there a deadline for when I need to submit a request on the Missing Codes page in order to qualify for points credit?

The Missing Code Credit Form must be printed and submitted no later than 11:59 p.m. ET on July 31, 2011. Please see Official Rules for full details.

General Questions [TOP]

Why did my DVD not include a Disney Movie Rewards Code?

Only select Disney DVDs and Blu-ray Discs® will contain a code that can be redeemed for Disney Movie Rewards. Please view the Eligible Titles Page to see which titles are eligible.

How long does the Program run?

The Program begins at 12:00 a.m. Eastern Time (ET) on October 3, 2006 and is scheduled to end at 11:59 p.m. ET on August 31, 2011. Codes may be entered beginning 12:00 a.m. ET on October 3, 2006 until 11:59 p.m. ET on July 31, 2011. Individuals will be able to redeem points beginning 12:00 a.m. ET on October 3, 2006 until 11:59 p.m. ET on August 31, 2011.

Who can I contact if I have further questions?

Check out these FAQs. You may find your answer here right away. If not, complete the email form below to submit your questions. We'll respond to your email address. If you still have further questions, please call 1-866-246-8646 Monday through Friday, 9:30 a.m. to 6:30 p.m. Central Time, to speak to a Customer Care representative.